Survey shows Conn. health exchange applicants are satisfied

Oct 30, 2013

Credit Access Health CT

More than 96 percent of people who voluntarily filled out a survey after signing up for Connecticut’s health care exchange said they were satisfied with the experience. Kevin Counihan is the CEO of Access Health CT. He said Wednesday that 82 percent of respondents answered they were either extremely likely or very likely to recommend the Connecticut exchange to others.

“And it’s going to be our job to try to maintain this," Counihan said. "But that’s extremely satisfying, particularly in view of all the noise that’s coming out of DC.”

Counihan says the most common complaint was about the price of the healthcare plans in the exchange.

“The price is obviously a reflection of the cost – of the underlying cost of medical care. So is it an issue? You bet. Is it going to remain one? Absolutely. Is this going to garner more visibility to it? Probably, and that may not be a bad thing.”

Credit Access Health CT

Just over 700 people completed the survey – about 22 percent of those who completed applications.