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This month federal regulators fined Wells Fargo $185 million for opening checking and credit card accounts on behalf of customers who had no idea that was happening. The bank has promised to try to make restitution.

But that's a lot harder than it sounds. A big question is how to compensate people whose credit scores were hurt by what the bank did.

Copyright 2016 NPR. To see more, visit http://www.npr.org/.

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Copyright 2016 NPR. To see more, visit http://www.npr.org/.

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