Superstorm Sandy

The Federal Emergency Management Agency is allowing more than 140,000 victims to review claims if they feel insurance companies shortchanged them.



Brad Horrigan/WNYC

Superstorm Sandy’s storm surge was so strong when it hit Long Island in October 2012 that it lifted up Dan Stapleton’s Long Beach home and then kicked in the corner of the foundation. It left a 30-foot hole around his house.

AP Photo/Jessica Hill

The Federal Emergency Management Agency (FEMA) has begun revealing details on how it will reform the National Flood Insurance Program.

FEMA oversees the program, which allows people to buy flood insurance from the federal government.  The agency contracts private insurance companies to process claims and payouts through the program.

FEMA's talk of reform follows weeks of criticism that the private insurance companies who administer the program underpaid homeowners following Superstorm Sandy.

AP Photo/Jason DeCrow

The Federal Emergency Management Agency (FEMA) is beginning its probe into the allegedly lowballed Superstorm Sandy claims by asking flood insurance companies to turn over thousands of records by the end of the week. The data request includes the name of the engineering company and the amount of the damage that was not included in the final payout.

Hansi Lo Wang/NPR

The Federal Emergency Management Agency has taken the unprecedented step of reopening all Superstorm Sandy flood claims because thousands of homeowners said insurance companies intentionally lowballed damage estimates.

Similar allegations surfaced in 2004 after Hurricane Isabel struck the mid-Atlantic. To answer critics then, FEMA formalized an appeals process.